VIGILO GPS APP user manual

How to use the VIGILO GPS app, step by step and with pictures. Android and iPhone · version 2.0 · October 2026.

Download the PDF manual Back to APP tracker

Before you start

VIGILO GPS turns a phone into a tracker. There are two ways to sign in to the app. Find yours:

CUSTOMER
You are the account holder
For example, the business owner or a family member.
- You create the account.
- You add up to 10 phones.
- You see on the map where each one is.
- You receive the SOS alerts.
Read Part 1 →
DEVICE
You carry the phone
For example, a driver or an employee.
- You sign in with the details the account holder gives you.
- You tap START TRACKING.
- If you have an emergency, you tap SOS.
Read Part 2 →

How it works, in 5 steps

The holder creates an accountFree, from the app.
Creates the devicesEach phone gets a number.
Sends the detailsBy WhatsApp, to the phone.
The user startsTaps START TRACKING.
The holder sees itOn the map, in real time.

Free for the first 12 months. After that, a subscription may be required to keep using the service.

Important: VIGILO GPS is not an emergency service. Positions and alerts may fail or be delayed (no signal, no battery…). In an emergency, always call 911.

What you need

An Android phone or iPhone with internet access and location (GPS) turned on. Download VIGILO GPS from Google Play or the App Store.

Part 1 · Account holder

Create your account and manage your devices

1Sign up

aOpen the app and tap Sign up.
bEnter your first name, last name, country, phone and e-mail. The country code is filled in automatically.
cTick the box I have read and accept the Terms and Conditions.
dTap CREATE ACCOUNT.

Create account screen in the VIGILO GPS APP

2Confirm your e-mail

aOpen your inbox. You will receive an e-mail from VIGILO.
bTap the link in the e-mail.
cCreate your password (at least 8 characters).

Write down your customer ID: you will need it to give phones access.
Didn't get it? Check your spam folder or tap Resend e-mail.

Check your e-mail screen showing the customer ID

3Sign in to the app

aChoose Customer (at the top).
bEnter your e-mail (or customer ID) and your password.
cTap SIGN IN.

Use the flags at the bottom to change the language: Spanish, English, French, Portuguese or Italian.

Forgot your password? Tap Forgot your password? and we will send you an e-mail to create a new one.

4Create your devices

A device is each phone you want to see on the map. You can have up to 10.

aTap the Devices tab (at the bottom).
bTap + REQUEST DEVICE NUMBER.
cEnter a name (for example "Pedro's truck") and choose the type.
dTap SAVE. The app gives you a 14-digit device number.

Adding a device with its assigned number

5Send access to the phone

The person carrying the phone needs two details: your customer ID and the device number.

aAfter saving the device, tap Share access.
bChoose WhatsApp (or SMS, or e-mail) and send it to that person.
cThat person follows Part 2 of this manual.

Each device number is unique and works on only one phone at a time.

6See your devices on the map

Tap the Map tab. You will see the latest position of each phone. It updates automatically every few seconds.

Green: sending position
Amber: no signal for a while
Grey: tracking stopped
Red: SOS alert!

Tap a device to see its details.

For privacy, the app shows only the latest position, not the trips.

7Device details

You will see the address, the speed, whether it is moving (ignition) and the phone's battery.

Directions: opens the route in your maps app.
Share: sends the position by WhatsApp.
Arrow ← (at the top): back to the map.

Device details: speed, ignition and battery

8SOS alerts

If someone presses SOS, a red banner appears with the message: "User … has pressed the SOS button".

aTap CALL USER to talk to them.
bTap Directions to get there.
cWhen everything is fine, tap Mark as handled.

Keep the app open to see alerts instantly. Alerts are also listed in the Alerts tab.

SOS alert with Call user and Directions buttons

Part 2 · Phone user

Use the app on your phone

You will only use two buttons: START / STOP TRACKING and SOS.

1Sign in with your details

aInstall VIGILO GPS and open it.
bChoose Device (at the top).
cEnter the customer ID and device number the account holder sent you.
dTick the Terms and Conditions box and tap SIGN IN.

You only need to do this once. Next time the app opens directly.

2Start tracking

aTap START TRACKING.
bThe phone asks for location permission. Choose:
• Android: Allow all the time
• iPhone: Always

If you don't choose "all the time" or "Always", the app stops sending when you lock the screen.

3Done: your location is visible

The green "Tracking activated" box appears. You can now lock the screen and put the phone away: it keeps working.

Green: all good
Amber: no signal. Positions are stored and sent automatically when the signal returns.

On some Android phones a battery notice appears: tap it and turn off battery optimisation for Vigilo.

4SOS button

If you have an emergency, tap the red SOS button once.

The phone vibrates and sends an alarm with your location to the account holder.
You will see the message "SOS sent".
Without signal you will see "SOS saved": it is sent automatically when the signal returns.

If you are in real danger, also call 911. The app's SOS does not alert the police or emergency services.

5Stop tracking

aWhen you finish your working day, tap STOP TRACKING.
bConfirm with Stop.

From then on your location is no longer sent. Tomorrow, tap START TRACKING again.

While tracking is active, the phone shows a persistent notification "Vigilo · Tracking activated". That way you always know if you are sending your location.

Part 3 · Menu and account

The menu and your account

The ☰ menu

Tap ☰ (top left) to open the menu:

Terms and Conditions and Privacy Policy.
Battery optimisation (Android): so the app is not closed automatically.
Language: tap a flag.
Sign out: to sign out on that phone. In Device mode, stop tracking first.
Delete account (account holder only).

Delete the account

aMenu ☰ › Delete account.
bEnter your password.
cTap DELETE MY ACCOUNT.

You can also request it without the app at www.vigilo.es/eliminar-cuenta.

Your account, your devices and their data are deleted, and all phones stop sending. This cannot be undone.

Troubleshooting

What happens	What to do
I don't receive the e-mail to create my password	Check your spam folder. In the app tap Resend e-mail. Make sure the e-mail address is correct.
"E-mail not verified" when signing in	First tap the link in the e-mail and create your password.
"Invalid device" when signing in as Device	Check the customer ID and the device number (14 digits). Ask the account holder to send them again.
The device appears in amber or "No signal"	The phone has no signal or is switched off. Positions are sent automatically when the signal returns.
It stops sending when the screen is locked	Phone settings › Location › VIGILO GPS › Allow all the time (Android) or Always (iPhone). On Android, also turn off battery optimisation.
"SIGN IN AGAIN" appears	That number was used on another phone or the account holder removed it. Tap SIGN IN AGAIN and enter the details again.
I can't create more devices	The maximum is 10 devices per account.
I can't see the SOS alert	Open the app and check the Alerts tab. Keep the app open to see them instantly.
I can't sign out (Device)	First tap STOP TRACKING.

Tips to keep everything working

Keep the phone charged and with location turned on.
Don't close the app from "recent apps" while tracking.
Test the SOS once with the account holder, letting them know first.

Need help? Message us on WhatsApp or visit www.vigilo.ec.

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